Staggering 92% of consumers read online reviews to know about a business before making any informed decision. A disgruntled customer can write negative review about your company on any platform. Due to the increased use of social media platform, forums, review websites and more, customers has got plenty of options to leave scathing review about your company. Perhaps, such infinite options make it difficult for a brand to know where the customer has bashed your company. This is where online reputation management company like Web Ratna can help you. Online reputation management is an art and requires tons of hard work and timely response in order to save a brand from a negative review.
Why Online Reputation Management (ORP) from Web Ratna LLP?
Oftentimes, brands fail to realise the importance of reputation management and they come to us when enough damage has been done. Our process ensures we monitor each and every reviews including the negative ones.
Brand Mention Monitoring: Brand mention monitoring is very necessary for any serious brand looking for backlinks and reputation management. Negative comments are addresses quickly. Instead of relying on a single tool, we use multiple tools to manage the brand mention on entire web. Next time whenever they mention you on any platform, we know about it first and bring this to company’s attention. It’s important to address such issue with a proper solution and swift response.
Social Media: Social media networks are the biggest weapon for any customer and company. If a customer makes a complaint, we need to discover it first and then use a smart tactic to figure out the problem. It is often solved with a timely response. Not only, customer feels privileged but it inspires other people to use your product and company as we managed to resolve the issue quickly. All the customer need is affection and love from a brand. Make them feel special and they will shower you with more bling bling.
Master SERP (Search Engine Ranking Pages): Often customers search about the review and scam report of a company before making a purchase. It is therefore very necessary to make sure negative comments are harder to reach. A simple solution to this is to claim all first page rankings with positive review. This will require a hard work but it is a best solution to keep your brand reputation intact.
Review Removal: Not all reviews are genuine. Oftentimes, competitors use this as to hard the reputation of another competitor. In such a case, it is necessary to make sure such reviews are removed. Sensitive data should also be removed in such scenario. Although, this is a time consuming affair, there is no alternative to this. We often contact the review sites directly and explain them the situation and try to remove such reviews. There is also a way to get such pages deindexed from Google using DMCA complaints.
ORP is not just a damage control
Don’t consider online reputation management as just a way to do damage control. It can also be used to encourage more reviews about the brand. It helps in brand reputation improvement too. Web Ratna LLP knows how important online reputation management for brands in Vadodara and other regions is. We use multiple tools and tactics to bring out the best solution.